In New York, how is an adjuster expected to handle communications from a claimant's attorney?

• A. Respond only in writing.
• B. Communicate directly with the attorney.
• C. Request a formal meeting with the attorney.
• D. Contact the claimant to confirm the attorney's termination.

Answer: (B)

In New York, adjusters are expected to communicate directly with the claimant’s attorney. This approach maintains the professional protocol that recognizes the attorney as the representative of the claimant, ensuring that all communications are clear, documented, and legally appropriate. Direct communication helps prevent misunderstandings and provides a straightforward way to address issues or negotiate settlements. It is important for the adjuster to understand that recognizing the role of the attorney not only respects legal boundaries but also fosters a more efficient claims process.

Responding only in writing can limit effective dialogue and hinder the adjuster's ability to address concerns in real time. Requesting a formal meeting might delay necessary discussions and possibly complicate the process. Contacting the claimant to confirm the attorney's termination could undermine the authority of the attorney and is not advisable unless there is a clear indication that the attorney is no longer representing the claimant. Thus, communicating directly with the attorney is the most effective and appropriate method.